Returns Policy

We want you to be completely satisfied with your purchase. If for any reason you are not
satisfied with your order, we offer returns and refunds subject to the following terms and
conditions:

Returns

We appreciate your interest in our products/services and strive to provide the best possible experience for all our customers. To ensure transparency and clarity, we want to make you aware of our “Change of Mind Not Accepted” policy. This policy outlines our stance on requests for returns, exchanges, or cancellations based solely on a change of mind.

1. Commitment to Quality: We are committed to delivering high-quality products/services that meet your expectations. Our team works diligently to provide accurate descriptions, images, and information about our offerings so that you can make an informed decision before purchasing.

2. Informed Decisions: We encourage all customers to thoroughly review product/service details, specifications, and any available reviews before making a purchase. It’s important to consider your needs and preferences to ensure that the chosen product/service aligns with your requirements.

3. Limited Exception: While we understand that circumstances may change, we generally do not accept returns, exchanges, or cancellations solely due to a change of mind. Our resources and efforts are dedicated to delivering the best experience to all customers. There will be a nominal holding fee of $15.55, which is required to facilitate the return process and restocking. In the event that we make an exception and allow a refund to be processed please be aware that customer is responsible for covering the shipping expenses associated with returning the product.

4. Defective or Incorrect Items: If you receive a defective item or an item that doesn’t match your order, we are committed to addressing the issue promptly. Please reach out to our customer service team within 10 business days to initiate the necessary steps for resolution.

5. Compliance with Laws: We adhere to all applicable consumer protection laws and regulations. If you believe your situation falls within the scope of legally mandated returns, exchanges, or cancellations, please contact our customer service team for assistance.

If you wish to return an faulty or damaged item, please contact us within 7 days of receiving your order to
request a return authorization. You may contact us by email, phone, or through our
website’s contact form. Please provide your order number and the reason for the return.
Once we receive your request, we will provide you with instructions on how to return the
item. Please note that the item must be returned in its original condition, with all tags and
packaging intact. You are responsible for the cost of shipping the item back to us, unless the
item is defective or damaged.

Policy: Warranty on Drinkware Items

As part of our commitment to providing high-quality products and transparent service, we want to clarify our policy regarding warranties on drinkable items.We do not offer warranties on our drink-ware items. While we strive to ensure the durability and longevity of all our products, drink-ware, by nature, is subject to regular wear and tear.However, please rest assured that we stand behind the quality of our merchandise. Should you encounter any issues with your drink-ware purchase, please don’t hesitate to reach out to our customer care team.

Refunds
Once we receive the returned item, we will inspect it to ensure that it meets our return
policy requirements. If the item is in its original condition, we will issue a refund to your
original payment method within 7 to 10 working days of receiving the item. Please note that shipping costs
are non-refundable.
If the item is defective or damaged, please contact us within 14 days of receiving the item to
request a refund or exchange. We will provide you with instructions on how to return the
item, and we will cover the cost of shipping the item back to us.
Exchanges
If you wish to exchange an item please contact us within 14 days of receiving your order to
request an exchange. You may contact us by email, phone, or through our website’s contact
form. Please provide your order number and the reason for the exchange.
Once we receive your request, we will provide you with instructions on how to exchange
the item. Please note that the item must be returned in its original condition, with all tags
and packaging intact. You are responsible for the cost of shipping the item back to us, unless
the item is defective or damaged. We will cover the cost of shipping the replacement item
to you.

In the case of change of mind,In the event that we make an exception and allow a refund to be processed,please be aware that you would be responsible for covering the shipping expenses associated with returning the product in original packaging with tracking details.Once item is received and is to our satisfaction we will issue a refund. Additionally, there will be a nominal holding fee of $15.55, which is required to facilitate the return process and restocking.

Shipping Policy
We strive to get your order to you as quickly and efficiently as possible. We offer shipping to
Australia only. Please read our shipping policy carefully before placing your order.
Processing Time
All orders are processed within 5 business days. Orders are not shipped on weekends or
holidays. Please allow additional processing time during peak holiday periods.
Shipping Methods and Fees
We charge a flat rate of $12 for orders under $175. Orders over $175 ship for FREE!
Please note that the estimated delivery times (7 to 15 business days) are provided as a
guide only, and are not guaranteed. Delivery times may vary depending on your location
and shipping method.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email with a
tracking number. You can use this tracking number to track your order on our website or
the website of the shipping carrier.